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This is most likely due to an issue connecting to DNS.
OS X
1.Launch System Preferences,
2.Click "Network"
3.Click "Advanced"
4.Click the "DNS" tab
5.Click the plus sign and type "8.8.8.8" and then "8.8.4.4" (without the quotation marks)
6.Launch the VPN client and connect
Win10
1. Hit the Start button and go to the Control Panel
2. Open Network and Sharing Center.
3. While in the Open Network and Sharing Center, click the connection that you want to configure (We recommend changing DNS on ALL of the network adapters due to multi-homing)
4. When the adapter status window pops up, click Properties.
5. Highlight the Internet Protocol Version 4 (TCP/IPv4) option, then click Properties.
6. Select the 'Use the following DNS server addresses' option and enter 8.8.8.8 and 8.8.4.4 Click OK afterward.
At this point, we recommend that you flush your DNS resolver cache and web browser caches to ensure that your new DNS configuration settings take immediate effect. Flush DNS by this procedure
Press the Windows Key or hover your mouse over the bottom left corner and click the Windows Icon
Begin typing Command Prompt
Right-click the application and select Run as Administrator
Run the following command in the command line and hit enter: ipconfig /flushdns
Win8
1. From the Windows 8 Start Menu, go to Desktop.
2. From the Desktop, right click the Networks icon and select Open Network and Sharing Center.
3. While in the Open Network and Sharing Center, click the connection that you want to configure (We recommend changing DNS on ALL of the listed adapters)
4. When the adapter status window pops up, click Properties.
5. Highlight the Internet Protocol Version 4 (TCP/IPv4) option, then click Properties.
6. Select the 'Use the following DNS server addresses' option and enter 8.8.8.8 and 8.8.4.4 Click OK afterward.
7. Clear your browser and DNS cache. Flush DNS by this procedure
Press the Windows Key or hover your mouse over the bottom left corner and click the Windows Icon
Begin typing Command Prompt
Right-click the application and select Run as Administrator
Run the following command in the command line and hit enter: ipconfig /flushdns
Win7
1) Go the Control Panel.
2) Click Network and Internet, then Network and Sharing Center, and click Change adapter settings.
3) Right click the connection that you want to configure (We recommend changing DNS on ALL of the listed adapters)
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
4) Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) and then click Properties.
5) Select Use the following DNS server addresses. (If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.)
Replace those addresses with the IP addresses of the Google DNS servers:
For IPv4: 8.8.8.8 and/or 8.8.4.4.
Select 'OK, then 'Close'
At this point, we recommend that you flush your DNS resolver cache and web browser caches to ensure that your new DNS configuration settings take immediate effect. Flush DNS by this procedure
Press the Windows Key or hover your mouse over the bottom left corner and click the Windows Icon
Begin typing Command Prompt
Right-click the application and select Run as Administrator
Run the following command in the command line and hit enter: ipconfig /flushdns
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